Payment & Service Policy.

1. When payment is collected

ScreenKrafter checks the device information, confirms the service scope and communicates the final price before work begins. The minimum booking total is ₹999. Mumbai on-site customers pay by cash or UPI after the work is demonstrated; remote customers pay by UPI after the session. Travel, additional-device labour, hardware and work outside the selected package must be agreed before it is added.

2. Completed-service payments

The customer may inspect the result before paying. Once payment is made for completed and demonstrated work, it is final and non-refundable except where required by applicable law.

If ScreenKrafter cannot provide the agreed service, no payment is due for that unprovided service. This policy does not remove any remedy that cannot legally be excluded.

3. Customer responsibility

• Provide the exact device brand, model, operating system and requested service.
• Confirm that you own the device or have permission to authorise changes.
• Review the package, final amount, service mode and appointment details before paying.
• Keep paid subscriptions, app licences, internet access and account credentials available where needed.

4. Remote access and privacy

Remote service uses a customer-started screen-sharing session on a Windows computer during the scheduled appointment. The customer must remain present and may pause or end the connection at any time. ScreenKrafter does not use unattended or permanent access, file transfer, clipboard copying, webcam or microphone access, and does not open personal files or request passwords, one-time codes or banking information.

For safety, the customer should create a separate local Standard Windows user for the appointment, sign out of their personal Windows profile and avoid placing personal files or saved browser accounts in the temporary profile. The customer must enter passwords and administrator approvals privately, preferably after pausing screen sharing. Closing the remote app ends access; after the service, the customer may uninstall the app and delete the temporary user.

5. Compatibility and service limits

Compatibility depends on the device, software version, manufacturer restrictions and network access. ScreenKrafter uses reversible software-based methods where possible and does not promise features that the device cannot support. Hardware, paid apps and third-party subscriptions are not included unless stated in writing.

6. Appointments and delays

Each appointment reserves at least 90 minutes. Remote or on-site work may take longer depending on the device and selected services. If you need to change an appointment, contact ScreenKrafter before the scheduled time.

7. Accounts, email and payment safety

Customer booking accounts use Google Sign-In. ScreenKrafter receives the customer’s Google account identifier, verified email address, name and optional profile image, but never receives the customer’s Google password. This information is used to identify bookings, prevent impersonation and send service updates.

Transactional booking emails may be delivered by Brevo. ScreenKrafter never asks for a UPI PIN, banking password or payment OTP. Enter these only in your own trusted payment app.

8. Agreement

By booking and paying after service, you confirm that the device details, service scope and final amount were explained and that the agreed work was demonstrated before payment.